Mkhambathini Local Municipality
Taking responsibility for an existing website, its content service and its technical handover.
Managed service completedPACE ONLINE / CASE STUDY
Nongoma Local Municipality
Managed email hosting and IT help-desk services through an ICT delivery partnership.
Local government2024Recorded service engagement
Supporting the everyday tools of municipal work
Email and technical support are part of the infrastructure behind public service. Pace's Nongoma engagement covered managed email hosting and IT help-desk services, with the submissions coordinated through Vuxeni Information Technologies.
A defined managed-service scope
The 2024 delivery record establishes that email-hosting and help-desk services were in operation by November of that year. It is a service engagement rather than a website redesign or a claim to have implemented a new municipal software suite. The publicly described scope is limited to those recorded services.
A practical partner model
The engagement illustrates how Pace can support an ICT partner with a defined technical service. For organisations evaluating support arrangements, the important starting points are the users to support, ownership of the environment, the escalation process and the reporting required. Those are the questions we use to scope a new managed-service engagement.
THE DELIVERY
Email hosting and IT help-desk services recorded in operation in November 2024; no current service-status or uptime claim is made.
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A dedicated quality-assurance website alongside three years of institutional web support.
Delivered & handed over
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Engineering practice assessed before deciding the transformation roadmap.
Assessment & advisory